Shipping policy

Last updated: September 28, 2026

This Shipping Policy applies to orders placed through Flowmango's U.S. online store.

Where We Ship

Flowmango currently ships online orders within the United States. If a carrier cannot service a specific address, we will contact you using the information provided at checkout.

Processing Time

Orders are usually processed within 1 to 2 business days after payment is authorized. Business days are Monday through Friday, excluding holidays. Orders placed after 2:00 p.m. Eastern Time or on a weekend or holiday begin processing on the next business day. During product launches, sales, severe weather, or other high-volume periods, processing may take longer.

Shipping Rates

Shipping rates are calculated from the order subtotal after discounts and before taxes.

  • Orders under $100: Standard shipping is $8 and Express shipping is $15.
  • Orders of $100 or more: Standard shipping is free and Express shipping is $8.

Estimated Delivery Times

Estimated delivery times begin after the carrier receives your package.

  • Standard shipping: typically 3 to 7 business days.
  • Express shipping: typically 1 to 3 business days.

Delivery estimates are not guaranteed. Carrier delays, weather, address issues, holidays, and other events outside our control may affect delivery timing.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available for your shipment.

Address Accuracy

Please confirm that your shipping address is complete and correct before placing your order. Flowmango is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete address entered at checkout.

Lost, Stolen, or Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your building office, and the carrier first. You may contact us at flowmangous@gmail.com and we will help review the shipment information. Flowmango is not responsible for packages that are confirmed delivered to the address provided at checkout, except where required by law.

Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, email flowmangous@gmail.com within 7 days of delivery with your order number and clear photos. We will review the issue and help with a replacement, return, or refund where appropriate.

Contact

For shipping questions, email flowmangous@gmail.com or call 678-770-0412.