Refund policy

Last updated: September 16, 2026

Thank you for shopping with Flowmango. This Refund Policy applies to purchases made through our U.S. online store.

Return Window

Most eligible items may be returned within 30 days after delivery. To start a return, please contact us before mailing anything back.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unwashed, unaltered, and free of stains, fragrance, deodorant, pet hair, or other signs of wear.
  • Original tags and packaging are attached or included when applicable.
  • Proof of purchase from Flowmango is provided.
  • The item is not marked Final Sale and is not otherwise excluded below.

Items Not Eligible for Return

  • Items marked Final Sale at the time of purchase.
  • Gift cards, if offered.
  • Items that have been worn, washed, altered, damaged by the customer, or returned without original tags where tags were provided.
  • Items that cannot be returned for hygiene reasons after opening or wear, unless the item arrived damaged, defective, or incorrect.

How to Start a Return

Email flowmangous@gmail.com with your order number, the item you want to return, and the reason for the return. If the item arrived damaged, defective, or incorrect, include clear photos within 7 days of delivery so we can review the issue quickly.

Please do not send your item back until we provide return instructions. Items sent without return approval may be delayed or unable to be processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. We recommend using a trackable shipping service, because we cannot process a refund for a return package that we do not receive.

Original shipping charges, including Express shipping fees, are non-refundable unless required by law or unless the return is caused by our error.

For approved returns, we email a return shipping label. Customers are responsible for purchasing the return label unless the return is due to our error. We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days after approval for processing, plus any additional time required by your bank or card issuer.

Exchanges

Exchanges depend on product and size availability. If you need a different size or color, contact us and we will help where possible. The fastest way to secure another item may be to place a new order and return the original eligible item.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at flowmangous@gmail.com. We cannot guarantee changes or cancellations after an order has started processing or shipped.

Contact

For return or refund questions, email flowmangous@gmail.com or call 678-770-0412.