Privacy policy

Last updated: September 1, 2026

Flowmango respects your privacy. This Privacy Policy explains how Flowmango collects, uses, discloses, and protects personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our U.S. online store. Our store is powered by Shopify, which helps us provide the shopping, checkout, payment, and order management experience.

Personal Information We Collect

The information we collect depends on how you interact with Flowmango. It may include:

  • Contact information, such as name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, such as items viewed, added to cart, purchased, returned, exchanged, payment status, order history, and delivery details.
  • Payment information processed through Shopify and payment providers. Flowmango does not store your full payment card number.
  • Account information, such as login credentials, saved addresses, preferences, and customer account activity.
  • Communications, such as customer service messages, return requests, reviews, survey responses, and any information you choose to provide.
  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with our website, emails, or ads.
  • Marketing preferences, such as email subscription status, SMS consent if enabled, and opt-out choices.

Sources of Personal Information

We may collect personal information directly from you, automatically through cookies and similar technologies, from Shopify and service providers that support our store, and from marketing, analytics, fraud prevention, and advertising partners where permitted by law.

How We Use Personal Information

We use personal information to:

  • Process payments, fulfill orders, arrange shipping, handle returns, exchanges, and customer support.
  • Create, maintain, and secure customer accounts.
  • Communicate with you about orders, policies, support requests, products, and store updates.
  • Personalize and improve the website, products, services, merchandising, and customer experience.
  • Send marketing communications when you have signed up or where otherwise permitted, and measure marketing performance.
  • Detect, prevent, and respond to fraud, security incidents, misuse, or illegal activity.
  • Comply with legal obligations, enforce our terms and policies, and protect the rights, safety, and property of Flowmango, our customers, and others.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which provides our ecommerce platform, checkout, store analytics, fraud tools, and related services.
  • Payment processors, shipping carriers, fulfillment providers, customer support tools, email and SMS providers, analytics providers, and other vendors that perform services for us.
  • Marketing and advertising partners, where permitted by law, to help us advertise Flowmango and understand campaign performance.
  • Professional advisors, insurers, auditors, and legal or regulatory authorities where necessary for business, legal, security, or compliance purposes.
  • Another business in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Shopify

Because our store is powered by Shopify, personal information you provide through the store may be processed by Shopify and its service providers to provide checkout, payment, order management, analytics, security, and other ecommerce services. You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy and make certain Shopify privacy requests through https://privacy.shopify.com/en.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to keep the site working, remember preferences, understand site traffic, measure marketing, help prevent fraud, and support advertising. You can control cookies through your browser settings. If we use email, SMS, or advertising tools that provide opt-out links, you can use those links to manage your preferences.

Some U.S. state privacy laws may define certain advertising or analytics activities as a sale, sharing, or targeted advertising. Where required, you may request to opt out by contacting us at flowmangous@gmail.com or by using any opt-out mechanism that appears on our site.

Email and SMS Marketing

If you subscribe to marketing emails or SMS messages, we may send promotional messages about Flowmango. You can unsubscribe from marketing emails through the unsubscribe link in the message. If SMS marketing is enabled, you can opt out by following the instructions in the text message. Even if you opt out of marketing, we may still send transactional messages about your orders or account.

Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information, correction of inaccurate information, deletion of personal information, portability, or to opt out of certain uses such as sale, sharing, or targeted advertising. These rights may be subject to legal limitations and verification requirements.

To submit a privacy request, email flowmangous@gmail.com with the subject line Privacy Request. We may ask for information needed to verify your identity and process your request. You may also designate an authorized agent where allowed by law.

Children's Privacy

Our store is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where required.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, network, or method of transmission is completely secure, so we cannot guarantee absolute security.

Retention

We retain personal information for as long as reasonably necessary to provide the store, fulfill orders, support customers, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

International Transfers

We are based in the United States, and Shopify and other service providers may process information in the United States, Canada, and other countries. Privacy laws in those locations may differ from the laws where you live.

Third-Party Links

Our website may link to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, content, or security of third-party sites. Please review their policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Last updated date.

Contact

Flowmango
4411 Encore Blvd, Duluth, GA 30097, United States
Email: flowmangous@gmail.com
Phone: 678-770-0412